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The problem: Firstly I would like to apologise for not using my real alias as I am quite petrified by this group and I would like you to know the story.A year ago I was playing at Cirrus Casino and lost around $x,xxx no big deal.a couple of weeks later I started to gamble on sports at an outfit known as Royal Sports betroyal.com. I deposited $x,xxx and built my balance through playing Teasers to $x,xxx. I then requested a cashout a modest amount - not too high. I got told by them I need to wait as they wish evaluate my play. So I did.
A couple of weeks later while I was in Costa Rica I decided to stop by in a place called Office Centro near Sabana Park. They were based on the 7th building of office centro on the 7th floor. Same building as another book I gamble at called Bodog. Betroyal and Cirrus I found out are owned by the same guy Tej Kohli Soon as I arrived on the 7th floor and introduced myself I was met by some sinster columbian looking bodyguards dressed in slick suits. Also by an acne covered indian guy in his mid 40s who appeared to be screaming his head off at some guys in the office. Not a great way to meet the owner I later found out. Anyway I was asked to leave of which I did, after spending less than 10 minutes then made my way to a resturant to grab some food. Little did I know the security guards followed me all the way there and warned me by hitting me around never to ask ever again about a cashout or mention on forums or they will have me killed. They also hit me around a few times which took me by total surprise. As you can imagine this put me off online gambling for life... and only recently after seeing some good operations such as VIP etc... have I started gambling online. People like this group need to be put to rest and never allowed to operate an online gambling outfit or any business.We need to join together and fight this crime...
The problem:I have $4,500 pending at Virtual.
and at each of the other Virtual group casinos, I have over $1000 in each.
I have followed all their rules and finished the wagering requirements of the bonuses that they have given me.
I have contacted their support and manager but the issue and their respond was "Your account is closed due to manager's decision, and we don't like your style of play".
At the Virtual casino, I lost $5000 to them on the day of my withdrawal, after winning 4500 back, they have locked my account. And after my account is locked, all of my other accounts are locked with pending cashouts from them.
The problem:I made a withdrawal on Sept 13 at Cool Cat Casino, then made a mistake hit the wrong key and it reversed the withdrawal. I called and talked to Chris the manager and asked if he could withdraw the amount on the orignal day and forget the mistake. He got very ignnorant and said if all playing for me was illegal and he wasn't going to to any thing about it. They have still not sent the check $2299.00. I emailed them again today and they said that "maybe" they would send it on Monday. I have at least 10 emails from them. One said they would mail the check out on 10/7 but the accounting department made a mistake and they had to redo it. No one there will help me. It has been over a month and I can not get them to say about mailing the check
The problem:On or about April 19, 2008 I won $9000 playing slots at Cirrus Casino. They told me that I could not withdraw more than $5000 at a time due to US restrictions, therefore, I withdrew $5000 and $4000, respectively.
I have played at online casinos before and once won $20,000 which was mailed via check immediately. This is the first time that I have experienced such a delay in getting my winnings. They disbursed winnings at $1500 intervals deducting "fees" (thus I won't get a full $9000 in winnings). They still have not paid me the entire amount and it is nearly 3 THREE months later! They told me on July 2 a MG tracking number would be posted within two days for $1440 and it is now July 9 and each day I contact them I get a new story. Now they tell me it will be at the end of the week. This $1440 was approved on June 19!
This casino took until the middle of June 2008 to begin sending me small increments of my winnings some were $1415, others $1440. :(
I don't beleive they are a fair and honest casino as they never keep their word. When I told them they will lose me as a customer, they said "your call". So , they really don't care.
The problem:I deposited with $100 on the 21st November with a bonus SHOTGUN which was a 100% match no restrictions/no max cash out bonus - I completed the playthrough by playing Blackjack and requested a withdrawal of $800 later that day - Then later that day I cancelled the withdrawal and continued to play, having a good streak and reaching $4000 - Thus I made a withdrawal of $4000
Then the next day 22nd Dec I continued my gambling and cancelled the $4000 withdrawal - I played Blackjack and occasionaly slots and got my winnings up to $10,000 - Adamantly I made a withdrawal for $10000 and have not touched it since.
Speaking to them today, I was told approval should take no more than 10 days they told me that I had been classified as an advanced player and told me this:
David: Withdrawals for regular players take between 7-10 business days to be approved. Since you are an advanced player in the casino, meaning that you do not play for recreational purposes like most players do, other players have a higher payout priority. Your withdrawal has not been approved for this reason. Also, we will not approve all the amount at once, it is very probable that we will approve payments of 1,000 at a time.
David: You have advanced skills playing Black Jack
David: That is more than luck.
Then I asked how many payments I should expect to receive and over how long and I was told:
David: $1000 per month approximately, because of your status, other customers have a higher priority.
I argued my case for a while but he just would not listen. I am by no means an advanced blackjack player although even if I was this surely should not affect when I should recieve withdrawal etc. I follow a very basic strategy and besides it is eight deck blackjack and so even any advanced strategy would be insufficient - as far as I know. This is completely unfair and unreasonable.
The problem:...Cool Cat: Last payment was in June of 2007 for 4k (press time Oct. 2008). I show a balance
of $262,500.20.
And the list goes on and on...
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Software provider: RTG
